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Refund policy

In compliance with Australian Consumer Law, Chelsea avenue is not required to provide a refund if you make a wrong selection, need a different size or change your mind. This includes items purchased using Afterpay and Zippay.

By finalising your order you are agreeing to these terms.

While we take care to ensure that you recieve an item that is in perfect condition, sometimes faults can be missed. If you have received a damaged item please ensure we are contacted within 14 days of receiving your parcel.

In the event that you have received an item with minor fault, we will first attempt to replace or repair the item. If this is not possible you will be offered the option of a credit note. As per ACCC a refund for an item with a minor fault is at the companies discretion.

If you receive an item which is deemed by Chelsea avenue as having a major fault. It is at the customers discretion to choose a replacement, store credit or a refund. If the item was purchased using a Gift Card, the amount will be credited back to the gift card and not refunded.

Note that Gift Cards/Store credits cannot be cancelled for a cash refund.

Should an item shrink,tear or break due to improper care Chelsea Avenue is not responsible for a replacement, refund or credit note.

For any further enquiries , please email customercare@chelseaavenue.com.au

About us

Welcome to Chelsea Avenue.

Home to a selection of curated loved pieces from our highly established Designers from all over Australia.

Our Customers are our main priority so it’s in our hearts to give the best customer service and fast shipping experience when you shop with us, we have been very fortunate with our competitive pricing so you can enjoy quality products without the big price tags.

Chelsea Avenue is still a baby and we can’t wait to grow and bring in more amazing products to serve our valued customers throughout Australia.

We are Grateful & Thankful for all our customers to make it possible for Chelsea Avenue to grow and become a reality.

Thank you for your Love & support.
- Diem D H 💕(CEO & FOUNDER)

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